Return Policy
If you wish to refund, Please return our products first . After returning
the shoes, we will inspect the shoes to ensure that the defect was our
responsibility, upon which we will offer you a complete refund within 16-20
days. However, if the defect is within aforementioned 5% difference, we can
only offer you a partial refund of 20%-50%. We hope you can understand.
*If you aren’t satisfied with your purchase, you may be eligible for a return
or exchange depending on your situation and the type of item you purchased. We
reserve the right to charge a handling fee(Fabric costs) on all
items returned for non-quality issues.
* dragontomiles only accepts a partial or complete refund for the item that has
problem due to our carelessness. That means we cannot warrant a refund if the
problem of the item is not caused by dragontomiles.
* Package lost during the ordinary shipment period can be treated with full
refund.
*If we shipped you an incorrect item: You have the option of 1) exchanging it
for the correct item, or 2) returning it for a full refund. Customers must
confirm their eligibility for an exchange or return with Customer Service
before sending items back. In many cases, you have 7 days after receiving your
order to contact Customer Service and request a return or exchange.
* We cannot accept returns for that the item is too heavy or too light.
* We cannot accept returns on items that have been worn or damaged by improper
cleaning method.
* We cannot refund all your money,between the time you place your order and
24hours later.because we are processing your shoes.
* Bear in mind that the quality problem is not including color aberration for
it could exist due to PC monitor display effect and weather condition, but we
can declare that our products are of good quality. Any uninformed returning of
the item will not be credited.
Notice:Since
computer screens have chromatic aberration, especially between CRT screen and
LCD screen, we can not guarantee the color of the shoes you get will be 100%
similar as the color chart. And also different fabrics will show different
color degree on the same color. So we can not accept any returned shoes for
sake of color. Please kindly understand us.
Notice: Return
must be made within 14 days from the date it delivered.